Time Warner Sucks

This is the cable running through our yard, Time Warner says someone will come to bury it.

This is the cable running through our yard, Time Warner says someone will come to bury it.

Hey Northwest Ohio, how tired are you of Time Warner Cable? We’ve been a customer of Time Warner, or some variation, since 1989.  Almost 25 years and we’re the exact kind of customer Time Warner Cable, Findlay, Ohio, when you want people to read what you’re writing, you have to understand how google search engine and page ranking work, at least a little bit, that gets punished by an organization like Time Warner Cable, Findlay, Ohio, for being such a long time customer.  We’re never eligible for any deals because we’re an existing customer and the bill just keeps increasing one way or another.  And the main problem Northwest Ohio, we don’t have any choice unless we want to go down the road of Satellite coverage.  I’m not sold on that technology yet, especially when it comes to high speed quality internet … in short, Time Warner Cable has a virtual monopoly, they know it, and behave accordingly.

After 25 years, the house needed to be upgraded from a cabling standpoint, technology and wiring from 1989 don’t mix these days, and their wonderful sales person talked to us about all the great additions we would be getting ALL for the same price we were paying today.  Whole house DVR, Highest Speed Internet, it’s how you build a web empire, HBO/Cinemax.  Plus we have telephone with Time Warner Cable, Findlay, Ohio, giving us the Triple Play … internet, cable, and phone … the great deal of $99 per month, or whatever, long gone.

So here’s a run down of some things we were told by the salesperson at Time Cable, Findlay, Ohio.

  1. You won’t need two modems any more because “there’s no house” our super duper high speed Wi-Fi can’t handle.  We had to set up another modem with Time Warner cable already in the past to cover the entire home (wonderful Northwest Ohio Tornado Shelters, finished, of course) which Time Warner Cable, Findlay, Ohio, treated as a second connection for $45 per month.  Explain to me when the house already has internet at $45 per month, and requires a splitter to a second model because Wi-Fi doesn’t travel well through concrete and brick, cost another $45 per month.
  2. The installation fees and switch charges, totaling $100 (one-time), will be on your bill and there will also be a credit for that amount.  Well, when the bill came, the charges were there with no credit and it was only when I started asking for the tapes of the conversations, (they tell you right at the beginning, this call is monitored to ensure quality, or whatever, did they go ahead and enter the credit.
Here's the lovely cable running through our flower bed into the house.  We're told this cable will be buried 10 Aug 13, a Saturday.

Here’s the lovely cable running through our flower bed into the house. We’re told this cable will be buried 10 Aug 13, a Saturday.

Here’s some Time Warner policies you the consumer should know:

  1. Tell the customer whatever they want to hear.  It’s all going to work, we’ll credit that charge, etc., because Time Warner Cable, Findlay, Ohio, isn’t the kind of organization that keeps annotated customer files beyond the basics, meaning there was no written conversation of what this salesperson told us.  They put all charges on the bill and there’s a certain percentage of people who just pay the pill, there’s a certain amount of people that call and complain and STILL pay the bill, and a certain percentage where charges are actually reversed.
  2. You never get the same person twice, and good luck trying to get a name or phone number.  These are call centers and you’re placed in a que based on your zipcode.  So when you’re trying to get a charge reversed on your Time Warner Cable, Findlay, Ohio, saying well, Stacey told me this and Stacey told me that, it’s not gonna do any good.

So, the saga continues as I wait to see who is going to come and bury this cable.  My prediction is no one and we are going to have to call Time Warner Cable, Findlay, Ohio, again … how painful is to even call them?  By the time you actually get a human being on the phone?  … and ask them to finish the job they promised they would.  I was thinking about writing an article like this to the editor of The Courier, Findlay, Ohio’s only newspaper, but I know it would fall on deaf ears because how much money does Time Warner Cable, Findlay, Ohio, spend on advertising?  The Courier isn’t going to run an article slandering one of their large revenue accounts.

Here's the cable running from the post,  The technicians who installed it stated "it's a different group of people that will come and bury this cable

Here’s the cable running from the post, The technicians who installed it stated “it’s a different group of people that will come and bury this cable

And the sad thing Northwest Ohio, we have no choice.  Please get here AT&T U-Verse.  Please get here quickly.  Northwest Ohio needs you and consumers always need to have choices.  It’s what makes capitalism, it’s what makes America, and why do companies like Time Warner Cable, Findlay, Ohio, have a stranglehold on technology?

 

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